Last updated: July 27, 2026
Dual Aminos (“Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, create an account, place an order, subscribe to communications, or otherwise interact with our Site.
By using the Site, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Site.
1. Information We Collect
We may collect information in the following categories:
- Identity & contact data — name, email address, phone number, billing and shipping addresses, and account credentials.
- Order & transaction data — products purchased, order history, payment status, and related fulfillment details. Payment card details are processed by our payment providers; we do not store full card numbers on our servers.
- Technical & usage data — IP address, browser type, device information, referring pages, pages viewed, and approximate location derived from IP.
- Communications — messages you send to support, newsletter preferences, and related correspondence.
- Research-use acknowledgments — checkout confirmations that products are purchased for Research Use Only.
2. How We Use Your Information
We use personal information to:
- Process, fulfill, and ship orders, and provide order tracking and support.
- Create and manage customer accounts.
- Send transactional emails (order confirmations, shipping notices, account messages).
- Send marketing or newsletter communications when you opt in (you may unsubscribe at any time).
- Improve Site performance, security, and user experience.
- Detect fraud, enforce our Terms & Conditions, and comply with legal obligations.
- Maintain Research Use Only compliance records associated with purchases.
3. Cookies & Similar Technologies
We and our service providers may use cookies, pixels, and similar technologies to operate the Site (including shopping cart and login sessions), remember preferences, analyze traffic, and support marketing where permitted. You can control cookies through your browser settings; disabling cookies may limit certain Site features.
4. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers who assist with hosting, payments, shipping carriers, email delivery, analytics, and customer support — only as needed to perform their services.
- Legal & safety — when required by law, regulation, legal process, or to protect the rights, property, or safety of Dual Aminos, our customers, or others.
- Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality protections.
5. Data Retention
We retain personal information for as long as needed to fulfill the purposes described in this Policy, including order history, tax and accounting requirements, dispute resolution, and Research Use Only compliance records, unless a longer retention period is required or permitted by law.
6. Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
7. Your Choices & Rights
Depending on your location, you may have rights to access, correct, update, or delete certain personal information, or to opt out of marketing communications. To exercise applicable rights, contact us at support@dualaminos.com. We may need to verify your identity before fulfilling a request.
You may unsubscribe from marketing emails using the link in those messages. Transactional order emails will still be sent as needed to complete purchases.
8. International Visitors
The Site is operated from the United States and intended primarily for U.S. customers. If you access the Site from outside the U.S., you understand that your information may be processed in the United States, where data protection laws may differ from those in your jurisdiction.
9. Children’s Privacy
The Site is not directed to individuals under 21 years of age. We do not knowingly collect personal information from children. If you believe we have collected such information, contact us and we will take appropriate steps to delete it.
10. Third-Party Sites
Our Site may link to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their policies before providing personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes become effective when posted on this page with an updated “Last Updated” date. Continued use of the Site after changes constitutes acceptance of the revised Policy.
12. Contact Us
For privacy-related questions or requests, contact:
Dual Aminos
Email: support@dualaminos.com
Support hours: Monday–Friday, 9:00 AM–5:00 PM CT